Written by Geraldine Muteka


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18 Oct, 2022

Today, we are talking about quality control in wellness. 

A quick google search will tell you that quality control refers to a procedure or a set of procedures that is intended to ensure that a product or service adheres to defined criteria or requirements. In one of our earlier posts, we shared our adapted definition of wellness, being “a state of actively living a lifestyle that helps to attain holistic health”.  Bringing it in the context of quality control, health is the state of being and wellness is the pursuit of this state. 

Therefore, wellness is the process and health is the product. In practicing wellness, we will have to work according to set criteria and requirements if we wish to produce the product (health). There is a difference between health and holistic health, and this distinction plays a major role in the wellness process.

We are committed to holistic health as we believe in the important role all our parts play. As a believer of the Bible, I immediately think of the scripture (1 Corinthians 12) that speaks of one body, many parts. When we consider our individual being, our parts include physical, mental, social, spiritual, financial and emotional.

On your wellness journey, what is the product you are looking for? Are you focused on a specific part of your being and seeking health in that area, for example your physical body? Are you looking at holistic health and considering all your parts?

Whatever your focus may be, the seven (7) quality principles as prescribed by the International Organisation for Standardisation (ISO) can be very valuable in choosing, testing, implementing, monitoring and assessing the wellness process you wish to follow. These seven principles are customer focus, engagement of people, leadership, process approach, continuous improvement, evidence-based decision making and relationship management.

A practical example of leadership on your wellness journey will be you having a clear vision of what your wellness destination is and you clearly communicating this vision to yourself and the key people who will partner with you on this journey. If your wellness journey is focused on financial health and you are in a committed relationship with a partner with whom you share your financial resources, it would be important to communicate this vision to him/her. You and him/her need to be clear on the financial commitments and sacrifices both of you will make and you will need to work in partnership to provide support to each other to honor these commitments.

Elements of engagement of people and customer focus is also captured in the above example. These principles are timeless and stunning in the sense that they act in unison. They have their individual merits; however, they work best united, much like our being and its different parts.

Do yourself a favour and unpack all these principles in relation to your wellness journey. First, you can write your own expanded understanding of the principles –

Google is your friend. Then, you ask yourself “how will process approach look in my wellness journey?”

You can do this for all the principles. I hope you enjoy your research!

‘Till the next post.

Stay committed to your growth …


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